Delivery terms
Effective from 31.08.2026
In short
| Where we deliver | Bulgaria only |
|---|---|
| Courier | Speedy AD |
| Delivery charge | €3.99 |
| Free delivery | on orders of €39.99 and above |
| Payment | cash on delivery only — to the courier on receipt |
| Questions | hello@kittydream.eu · tel. 0700 11 492 (charged at the rate of an ordinary call) |
1. Where we deliver
We deliver within the territory of the Republic of Bulgaria only.
If you are outside Bulgaria and would like to order, write to hello@kittydream.eu — we will tell you whether and on what terms we can do it. Without an express written agreement we do not accept orders for other countries.
2. Which courier
All parcels are sent with Speedy AD, UIC 131371780, 22 Abagar St., Sofia 1138, Bulgaria.
Speedy is an independent controller of the personal data we pass to it for the purposes of delivery — your name, telephone, address or office, and the cash-on-delivery amount. More in the Privacy notice.
3. What delivery costs
- €3.99 for orders below €39.99
- Free for orders of €39.99 or more
The threshold is calculated on the product value, excluding the delivery charge. The delivery charge is shown in the cart and in the order summary before you confirm your order — you will never be surprised by a charge at the end.
All prices, including the delivery charge, are in euro (EUR) and include VAT.
You owe no additional cash-on-delivery fee. You pay the courier exactly the amount shown in your order. The fee Speedy charges for its “cash on delivery” service is at our expense.
4. To an address or to a Speedy office
You can receive the parcel at an address or at a Speedy office.
How to ask for office delivery. The shop does not currently have an automatic office picker. So:
- In the “Notes” field at checkout, write which Speedy office you want — the more precise the better (town, street and number, or the office name as it appears on Speedy’s site).
- In the “City” and “Address” fields, enter the office’s address.
- We will confirm the office in the order confirmation e-mail. If anything is unclear we will call or write to you before dispatch.
If you do not name an office, we send to the address you entered.
We are working on adding an automatic office picker at checkout.
The “Notes” field is free text with a 1000-character limit. Use it for delivery instructions. Please do not put data in it that the delivery does not require.
5. Timescales
We dispatch orders on business days.
In all cases we deliver no later than 30 days from conclusion of the contract. If we cannot meet that deadline we will tell you and you may terminate the contract, and we will refund what you paid.
Orders placed on a non-working day or a public holiday are processed on the next business day. Timescales may be extended by bad weather, peak periods or other circumstances beyond our control — we will tell you if this affects your parcel.
6. Payment on receipt
You pay the courier, at the moment the parcel is handed over (cash on delivery). You can pay in cash or, if the courier offers it, by debit or credit card on the spot.
Online card payment is not currently offered.
What document you receive
Payment is made by postal money transfer (пощенски паричен превод, “ППП”), executed by Speedy AD in its capacity as a postal operator licensed for postal money transfers under the Postal Services Act.
- From the courier you receive a postal money transfer receipt for the amount paid.
- From us you receive an order document containing our name and correspondence address, our UIC, the name, quantity and value of each product ordered, and the total amount and method of payment. We send it electronically together with the order confirmation.
You do not receive a fiscal (cash register) receipt. Where payment is made by postal money transfer through a licensed postal operator, a fiscal receipt is not required — чл. 3, ал. 1 of Наредба № Н-18. Instead we provide the document described above, as that same provision requires.
Invoice
If you are buying as a private individual, an invoice is not issued automatically (чл. 113, ал. 3, т. 1 ЗДДС), but we issue one on request (чл. 113, ал. 6 ЗДДС) — free of charge and with no need to explain why.
How to request an invoice: reply to your order confirmation e-mail, or write to hello@kittydream.eu with your order number and invoicing details. Best done before you receive the parcel, but it can be done afterwards.
If you are buying as a business (a taxable person), tell us before dispatch — an invoice is mandatory in that case, and we will need the company name, UIC/VAT number, address and responsible person. The order form does not yet have a field for company details, so please write to hello@kittydream.eu.
7. Checking the parcel on receipt
We recommend that you check the parcel in front of the courier.
- If the packaging is visibly damaged, note it on the courier’s document or refuse the parcel and write to us immediately.
- If you find damage or a discrepancy after receipt, write to hello@kittydream.eu, with photographs if possible. We will sort it out — see Complaints.
Checking on receipt is a recommendation, not a condition of your rights. Your two-year statutory guarantee applies whether or not you inspected the parcel in front of the courier.
8. If the parcel does not reach you
If you are not found at the address, Speedy makes a second attempt or leaves the parcel at an office in accordance with its own terms. If a parcel comes back to us uncollected, we will contact you to arrange a new dispatch. The cost of re-dispatch in that case is agreed individually.
9. Right of withdrawal
Your right to withdraw from the order within 14 days is set out on the Right of withdrawal page. Please note that the cost of returning the goods is yours.