Terms of sale

The Bulgarian version of these Terms is the operative one. This English text is a faithful translation for convenience; in case of discrepancy, the Bulgarian version prevails.

1. Who we are

The online shop at kittydream.eu is operated by:

VAT registration: the company is registered under the Value Added Tax Act, VAT No. BG103190144.

Supervisory authorities: Commission for Consumer Protection — 1 Vrabcha St., floors 3–5, Sofia 1000, tel. 0700 111 22, kzp.bg; Commission for Personal Data Protection — 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, cpdp.bg.

(This section is provided pursuant to чл. 4, ал. 1 of the Electronic Commerce Act and чл. 47, ал. 1, т. 2–4 of the Consumer Protection Act.)

Below, “we”, “us” and “our” mean MIAZOO Ltd.; “you” means the buyer.

2. What these terms cover

These Terms govern purchases made through kittydream.eu and apply to every order you send us. By placing an order you confirm that you have read and accept them.

If you are a consumer under the Bulgarian Consumer Protection Act (a natural person buying outside their trade or profession), you have additional statutory rights — including the 14-day right of withdrawal and the statutory guarantee of conformity. These Terms do not and cannot limit those rights.

We sell to persons aged 18 and over.

3. What we sell

We sell plant-fibre (tofu) cat litter under the KittyDream brand, in different pack sizes and scents. The main characteristics of each product are set out on its page.

Photographs are illustrative. Small differences in packaging shade are possible.

The products are intended for cats. They are not food and not a medicinal product.

4. Availability

We show a product as available when we hold it in stock. If an item turns out to be unavailable after you order, we will contact you as quickly as we can and offer you a choice: wait, swap the item, or cancel. If you have already paid, we refund within 14 days.

We may limit the quantity of a single item in one order where the quantity clearly exceeds normal consumer use.

5. Prices

All prices are in euro (EUR) and include VAT. The price shown is the final price you pay for the product — there are no hidden taxes or charges added at the end.

The delivery charge is not included in the product price. It is calculated and shown separately in the cart and at checkout, before you confirm your order (see section 8 and the Delivery page).

The price that applies to your order is the price shown in the order summary at the moment you press the confirmation button.

If an obviously wrong price is displayed as a result of a manifest technical error (for example €0.01), we are not obliged to fulfil the order at that price. We will contact you before dispatch and you may cancel with no consequences for you.

6. How the contract is formed

1. You choose a product and pack size and add them to the cart.
2. In the cart you see the product total, the delivery charge and the total payable.
3. At checkout you fill in your delivery details and confirm that you accept these Terms and the Privacy notice.
4. You press the order confirmation button. The button states that the order carries an obligation to pay.
5. We send you an order confirmation e-mail.

The contract between you and us is concluded at the moment you receive the order confirmation e-mail. Until then, your order is an offer.

If you do not receive a confirmation e-mail within one business day, please write to hello@kittydream.eu — it may have gone to spam, or the address may contain a typo.

We store your order data and can send you a copy on request. The language of the contract is Bulgarian (or English if you ordered through the English version of the site).

7. Payment

We accept cash on delivery only — you pay the courier when the parcel is handed over. You can pay in cash or, if the courier offers it, by card on the spot.

Online card payment is not currently offered. If it is added, we will update these Terms and announce it at checkout.

You owe no additional cash-on-delivery fee. You pay exactly the amount shown in your order — the product value plus the delivery charge, where one applies. The fee Speedy charges for its “cash on delivery” service is at our expense.

Documents. Payment is made by postal money transfer executed by Speedy AD as a licensed postal operator. You receive a transfer receipt from the courier and an order document from us, showing our details and the value of each product. No fiscal receipt is issued — none is required for payment by postal money transfer (чл. 3, ал. 1 of Наредба № Н-18). We issue an invoice on request (чл. 113, ал. 3, т. 1 and ал. 6 ЗДДС), and always where the buyer is a business. Details on the Delivery page.

We do not collect or store payment card data.

8. Delivery

We deliver within the territory of the Republic of Bulgaria only, by the courier Speedy AD.

• Delivery charge: €3.99
• Delivery is free for orders of €39.99 or more (product value, excluding the delivery charge)

The details — timescales, delivery to an address or to a Speedy office, receiving the parcel — are on the Delivery page, which forms an integral part of these Terms.

Risk of accidental loss or damage passes to you when you, or a person you have named (other than the courier), take possession of the goods.

9. 14-day right of withdrawal

If you are a consumer, you have the right to withdraw from the contract within 14 days, without giving any reason. The period runs from the day you, or a person you named other than the courier, take possession of the goods.

The cost of returning the goods is yours and is not refunded. Cat litter is heavy and the courier charge for a return can be significant — see the Right of withdrawal page for the specific estimate.

We accept opened packs. We do not rely on the sealed-goods exception in чл. 57, т. 5 ЗЗП. You are, however, liable for any diminished value of the goods if you have handled them beyond what is necessary to establish their nature, characteristics and functioning (чл. 55, ал. 4 ЗЗП).

The full conditions, how to exercise the right and the model withdrawal form are on the Right of withdrawal page, which forms an integral part of these Terms.

10. Statutory guarantee of conformity and complaints

As seller we are liable for any lack of conformity of the goods with the contract which exists at delivery and becomes apparent within two years of that moment (чл. 31, ал. 1 of the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods). A complaint can be brought within the same two-year period (чл. 45, ал. 1 of that Act).

A lack of conformity that appears within one year of delivery is presumed to have existed at delivery, unless proved otherwise (чл. 32, ал. 1).

This statutory guarantee is free of charge to you and is independent of any commercial guarantee.

How to bring a complaint and what your options are — see the Complaints page, which forms an integral part of these Terms.

11. Our liability

We are liable for damage caused by our culpable non-performance in accordance with Bulgarian law. Nothing in these Terms excludes or limits our liability for death or personal injury, for intent or gross negligence, or your statutory rights as a consumer.

We are not liable for delay arising from circumstances beyond our control (for example an interruption of the courier service), but we will notify you as quickly as we can and offer a solution.

Cat-care information on the site is general and does not replace veterinary advice.

12. Your personal data

We process your personal data to fulfil your order and to comply with our legal obligations. Details are in the Privacy notice and the Cookie policy.

13. Site content

The text, photographs, logo and design of kittydream.eu are ours or are used with the rights holder’s consent. You may view them and use them for personal, non-commercial purposes. Copying, reproduction or commercial use without our written consent is not permitted.

If you post a review on the site, you grant us the right to display it on the product page. Do not post other people’s personal data or content you have no rights to. We may decline to publish a review that is offensive, misleading or unlawful.

14. Changes to these terms

We may change these Terms — for example when the range, the delivery charges or the law changes. The current version is always available at this address and the effective date is stated at the top.

The version in force at the time of your order applies to your order. Changes do not apply retroactively.

15. Governing law and dispute resolution

These Terms and any contract based on them are governed by Bulgarian law. As a consumer you retain the protection of the mandatory rules of the country where you habitually reside.

If you have a complaint, please write to hello@kittydream.eu first — almost everything is resolved that way.

If we do not reach a solution, you may turn to:

• the Commission for Consumer Protection (КЗП) — 1 Vrabcha St., floors 3–5, Sofia 1000, tel. 0700 111 22, kzp.bg (complaints are filed through the electronic form on the КЗП site);
• the General Conciliation Commission seated in Varna, covering the Varna, Dobrich and Silistra regions — an alternative dispute resolution body attached to КЗП. An application is filed through the КЗП portal, “Помирителна комисия” section. The procedure is voluntary and free of charge for the consumer;
• the competent Bulgarian court.

Note: the European Commission’s Online Dispute Resolution (ODR) platform has been shut down. It stopped accepting new complaints on 20 March 2025 and was discontinued on 20 July 2025 by Regulation (EU) 2024/3228. We therefore do not publish a link to it.

16. Language versions

These Terms are drawn up in Bulgarian and in English. In case of discrepancy, the Bulgarian text prevails.